CUSTOMER TECHNICAL SUPPORT

DoseEdge System Technical Support is available 24/7 for critical issues by calling 866.448.2529

Critical issues relate to:
  • Patient Safety
  • Unable to Prepare Doses
  • Hardware Failures
  • Server Issues
  • Note: Weekend, holiday and afterhours (06:00pm-07:00am EST) calls are routed to the Baxter Managed Recording System. Please be prepared to provide the operator with the following information:

    1. Caller Name
    2. Name and Address of Facility
    3. Callback Number (must be able to receive an in-coming call)
    4. Brief Description of the Issue

    All urgent calls will be returned within 30 minutes

    NON-CRITICAL ISSUES

    For all non-critical issues, support request can be sent to
    DoseEdgeSupport@baxter.com
    or by calling 866.448.2529

    Normal business hours are 07:00am-06:00pm (EST) Monday-Friday
    Emailed or phone support request will be returned by the next business day

    Note: Baxter Customer Technical Support is prohibited from resetting user passwords remotely

    SELF HELP TOOLS
    User Guides and other reference documents are available at:
    https://portal.doseedge.com/guides/